The following steps are only applicable for new members only:
Download and Install Fully Alive app on the App Store (iOS) or the Google Play Store (Android)
Step 2
Open the Fully Alive app and select SIGN UP.
Enter member's information and select CREATE ACCOUNT.
You will no longer need to select your clinic/location.
Step 3
Once the account is created, members will be directed to the Welcome Page which includes the Welcome Video, Clinic Code Access, Profile Menu (top left) and Support Team.
Additionally, the member's information has been stored under the Fast Track/LYTB Holding Clinic/Location
Step 4
Members can then enter their Clinic Code, select ACTIVATE YOUR CODE, and now they have full access to the mobile app.
This appears when the member is entering the wrong Clinic ID or the clinic has not been set up for open member enrollment (a backend configuration) - see Invalid Clinic ID message in red
Members can reach out Technical Support by selecting TECHNICAL SUPPORT to have their correct clinic assigned or
Members can contact their Facilitator to confirm their Clinic ID
Account with email address xxxx@xxxx.com already exists
This means the account has already been created. There is no need to create a second account.
Please have the member contact Support and the team can assign them to the correct clinic
If they need their password, they can submit a PW Reset request from the mobile app.
White Screen on App's Home Page
This means the account has full access to the app but no clinic association
Please have the member contact Support and the team can assign them to the correct clinic
